Frequently Asked Questions
You Have the Questions and We Have the Answers!
Do you have questions about the services offered at Optimal Physical Therapy? If so, we are happy to answer them! Read our frequently asked questions below and if you don't find the answer you are looking for, please let us know.
Q: What is physical therapy?
A: Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.
While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.
Q: How do I know if physical therapy will help me?
A: Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and set up a consultation.
Q: Can I go to any physical therapy I choose?
A: As a patient you have the right to receive physical therapy at any place you choose. At Optimal Physical Therapy and Industrial Rehabilitation, you will receive the highest quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.
Q: How do I schedule an appointment?
A: Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today!
Q: What should I bring to my first appointment?
A: Please bring the following on your first visit:
Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
You should also wear comfortable clothing that allows easy access to your problem area.
Q: Will it hurt?
A: Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.
Q: Does insurance cover my treatment?
A: Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page and please do not hesitate to contact our office. We do offer different payment options for your convenience.
Q: What do I wear?
A: Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.
Q: How long will my therapy sessions last?
A: Typically, the first session lasts for approximately 60 minutes. Each session after that may be 60 - 90 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.
Q: Who should I contact about billing questions?
A: Our front office staff will answer any question you have regarding billing. However, to speak directly to our billing team please call 301.855.6326.
Do you have questions about the services offered at Optimal Physical Therapy? If so, we are happy to answer them! Read our frequently asked questions below and if you don't find the answer you are looking for, please let us know.
Q: What is physical therapy?
A: Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.
While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.
Q: How do I know if physical therapy will help me?
A: Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and set up a consultation.
Q: Can I go to any physical therapy I choose?
A: As a patient you have the right to receive physical therapy at any place you choose. At Optimal Physical Therapy and Industrial Rehabilitation, you will receive the highest quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.
Q: How do I schedule an appointment?
A: Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today!
Q: What should I bring to my first appointment?
A: Please bring the following on your first visit:
- A prescription for physical therapy from your referring physician, ARNP, or PA.
- Insurance information (we will make a copy of your card).
- Print out the patient forms, fill them out, and bring them with you.
- In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
You should also wear comfortable clothing that allows easy access to your problem area.
Q: Will it hurt?
A: Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.
Q: Does insurance cover my treatment?
A: Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page and please do not hesitate to contact our office. We do offer different payment options for your convenience.
Q: What do I wear?
A: Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.
Q: How long will my therapy sessions last?
A: Typically, the first session lasts for approximately 60 minutes. Each session after that may be 60 - 90 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.
Q: Who should I contact about billing questions?
A: Our front office staff will answer any question you have regarding billing. However, to speak directly to our billing team please call 301.855.6326.